Thank you for shopping at Lexcann Records. We strive to provide you with high-quality products and excellent customer service. Please review our refund policy carefully before making a purchase.
Refunds: We do not offer refunds on any products sold on our website. All sales are final.
Returns and Exchanges: We understand that selecting the right size can be challenging. Therefore, we offer exchanges for different sizes of the same product. To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging. You must initiate the exchange process within 7 days of receiving the product. Shipping costs for returning the item for exchange are the responsibility of the customer.
Damaged or Malfunctioning Items: In the rare event that you receive a damaged or malfunctioning item, we will gladly replace it. Please contact our customer service team within 7 days of receiving the damaged or malfunctioning item to initiate the replacement process. Proof of purchase and evidence of the damage or malfunction may be required.
RETURN AND EXCHANGE POLICY
To request an exchange for a different size or a replacement for a damaged or malfunctioning item, please contact our customer service team at lexcannrecords@gmail.com with your order number and details of the issue. Our customer service team will guide you through the exchange or replacement process and provide you with further instructions.
Exceptions: This refund policy applies only to purchases made directly through our website. Purchases made through third-party retailers or distributors are subject to their respective refund policies.
Contact Us: If you have any questions about our refund policy or need assistance with an exchange or replacement, please contact our customer service team at lexcannrecords@gmail.com
By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by this refund policy.
This refund policy is subject to change without prior notice. Please check this page regularly for any updates or revisions.
Thank you for your understanding and cooperation.
Sincerely,
Lexcann Records, LLC
